OUR PHYSICIANS
Many of our doctors also work in hospital emergency rooms and are able to manage a wide range of medical and surgical emergencies. They are trained to provide additional care such as casting fractures and suturing lacerations, saving you time waiting in the emergency waiting room.
WHO DO WE SEE?
The Urgent Care Centre Organization is a provider of insured healthcare services to Ontario residents who possess a valid Ontario Health Insurance Policy (OHIP) card. (Please see further details concerning payment policies for uninsured services and non-residents of Ontario)
WHO IS SEEN FIRST AT THE URGENT CARE CENTRE?
The clinics on a first sever basis; however there are different clinics and lines i.e. Family Practice, Specialty Clinics, Tasked Call back line and Nurses procedure line.
PATIENT RECORDS
We use a specialized electronic medical record system so our patient files can be readily accessed at any of our locations.
MEDICAL RECORDS
If you require your medical records to be transferred to another physician, please send a signed release to healthinformation@urgentcarecentre.ca or fax it to 416-750-1500. We will require a signed release before we can process your request. Please keep in mind there will be a charge for this transfer and will be based on the quantity of pages requested. If you wish to view the original record, one of our staff must be present to maintain the integrity of the record
LEARNERS
About UCC Ownership Of UCC Physio
Our Policy and Procedures
- UCC physicians perform a variety of services which OHIP does not cover; services include: notes for school/work, wart removal, medical examinations for employment etc. There is a standard charge for all services set by the Ontario Medical Association (OMA). Patients will be notified of the cost prior to treatment and are to cover the cost of the service. Click here for a full list of uninsured services and prices.
- The Urgent Care Centre Organization is a provider of insured healthcare services to Ontario residents who possess a valid Ontario Health Insurance Policy (OHIP) card. Patients who do not possess a valid health card must cover the cost of service. We accept cash, Interac, Visa, and Mastercard for payments. To initiate reimbursement please call or return to the site with your health card within 2 months of your visit. Once OHIP pays for the visit the monies will be reimbursed. This can take 1-2 months.
- Test results of any kind cannot be given over the phone. The patient must review the results with the doctor in person.
- Our doctors do not prescribe narcotics to other doctor’s patients. Interim Federal Health (IFH) Program For your visit, please bring: Valid IFH papers to each visit
UCC Test Result Policy
All patients are expected to come back to UCC for follow-up on test results as appropriate. At the end of having your test done, the testing facility will let you know when to expect your results to arrive at UCC.
Upon arrival of your tests results, they are reviewed by the physician and tests will be flagged for patient call back to the clinic as appropriate. In general most negative tests are NOT flagged for patient call back. It is up to the patient to return to UCC to review all test results with the physician on duty.
For privacy reasons, we cannot give any test results over the phone or any other medium including fax and email.
The call back notification will be in the form of a telephone call or a text message.
Uninsured / Out of Province Coverage
Patients with out of province health cards will be required to make a payment to UCC and then will be provided with a reimbursement form and a receipt of payment so that they can be reimbursed from their province of health coverage.
Updated Uninsured Price List Click Here
Travellers with private insurance or uninsured patients will be charged a flat fee of $100 at registration along with any additional fees as required for procedures. A receipt of payment will be provided. Completion of a travellers insurance form is a separate charge above and beyond the above visit fee.
How to prepare for your visit
- Bring your Valid OHIP Card or IFH Certificate to every visit.
- If you are not covered by OHIP, but have private insurance ensure you are aware of the reimbursement procedure for your specific insurance and ensure to bring any form that needs to be signed ON THE DAY OF VISIT, to ensure you can easily be reimbursed.
- Have a copy of your medication list in case the physician requires the information.
- If your child has a fever, use a thermometer and take a temperature at the time you notice it and please give them preferred antipyretic, do not wait to until after they have seen the MD.
